1. Introduction

At artisanwooddecor.com, we take pride in our thoughtfully selected Woodwork & Natural Fiber Home Decor. We stand behind the quality of every piece we sell. However, we understand that sometimes an item may not be exactly what you envisioned. This policy is designed to provide you with a transparent, fair, and seamless return and refund experience, ensuring your satisfaction with every purchase.

2. Return Window & Eligibility

We offer a generous return period to give you peace of mind:

Return Window: You have 30 days from the date of delivery to initiate a return request.

Eligibility Criteria: To be eligible for a return, your item must be in the same condition that you received it—new and unused. Items must not show signs of post-delivery alteration, including but not limited to: application of wood oils or waxes, additional carving or engraving, staining, or any structural changes. Due to the natural characteristics of wood, minor grain variations are normal and not considered defects. However, any intentional damage will void your refund eligibility.

Category-Specific Requirements:

* Wood Carvings & Sculptures: Must be free of scratches or cracks and must be returned using the original protective shockproof foam and bubble wrap to prevent transit damage.

* Natural Fiber/Rattan Items: Must be free of pet hair, stains, or odors, and must be tightly and securely rolled or packed as originally received.

3. How to Initiate a Return (RMA Process)

To maintain high standards of service and security, we employ a mandatory Return Merchandise Authorization (RMA) process.

Contact Us: Email [email protected] with your Order Number and the reason for the return.

Review: Our team will review your request within 24 hours. If approved, we will provide you with a unique RMA Code and the specific instructions for the return.

Ship Your Item: Once you have your RMA, you can send the item back to our facility.

⚠️ IMPORTANT WARNING: Please do not send items back to the sender’s address on the package without contacting us first. Any return shipped back without prior authorization and a valid RMA code will be treated as an abandoned parcel, subjected to immediate rejection and disposal at the sender’s expense, with no refund afforded. Our customer service team will provide you with the correct return address along with your RMA code.

4. Return Shipping Costs

Responsibility for shipping costs is determined by the reason for the return:

Merchant Responsibility (Damaged or Incorrect Item): If your product arrives damaged, defective, or if we sent the incorrect item, artisanwooddecor.com will bear 100% of the return shipping costs. Note: If your product arrives damaged or defective, please contact us within our standard 30-day return window. To ensure a swift resolution and immediate processing of your pre-paid return label, we strongly recommend reporting such issues within 48 hours of delivery with clear photographic evidence. However, your right to report defects is protected within our standard 30-day window.

Customer Responsibility (Customer Remorse/Change of Mind): If you decide you no longer want the item, selected the wrong style, or simply changed your mind, the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.

5. Restocking Fees

In our commitment to full price transparency and a superior customer experience, we are proud to declare:
We do not charge any restocking fees ($0.00 Restocking Fee) for returned items.

6. Refund Process & Timeline

Inspection: Once your return is received at our Meadville facility, our quality control team will inspect the item within 1–3 business days.

Approval: We will notify you via email regarding the approval or rejection of your refund based on the item’s condition.

Payout: If approved, your refund will be processed immediately and a credit will automatically be applied to your original method of payment.

Bank Processing: Please note that while we issue the refund immediately, it typically takes 5–10 business days for your bank or credit card company to reflect the funds in your account.

7. Order Cancellations & Fraud Prevention

Cancellations: You may request a cancellation within 12 hours of purchase if the order has not yet been processed for shipment. Once this window has passed and the order has entered the processing or shipping phase, it cannot be canceled; please follow the standard return process after receiving the package.

Fraud Prevention: We reserve the right to refuse a refund if we suspect fraudulent activity, such as “swapping” items or returning goods that have been significantly used or intentionally damaged.

8. Contact Information

If you have any questions or are ready to start a return, please reach out to our dedicated support team: