FAQs

FAQS

At artisanwooddecor.com, we are committed to transparency and exceptional service. We believe that buying handcrafted art should be as harmonious as the pieces themselves. Below are the most common questions regarding our Handcrafted Artisanal Woodwork & Natural Fiber Home Decor.

1. Shipping & Delivery
Q: Where do you ship from and which regions do you cover?
A: Our primary operations and quality control hub are located in Cleveland, OH. We currently specialize in serving customers within the United States. To ensure the safe and documented arrival of your artisanal items, we do not ship to P.O. Boxes or APO/FPO addresses.
Q: How much does shipping cost?

A: We believe in a straightforward shopping experience. Our shipping rates are as follows:

  • Orders $80.00 and Over: FREE Standard Shipping
  • Orders Under $80.00: $9.00 Flat Rate Shipping

There are no hidden surcharges; the shipping cost is clearly displayed at checkout.

Q: When will I receive my order?
A: Every order goes through a rigorous manual inspection. The total delivery time is split into two phases:
* Handling Time: 1–3 business days (Monday–Friday).
* Transit Time: 4–8 business days (Monday–Friday).
* Total Estimated Delivery: 5–11 business days. You will receive a tracking number via email as soon as your package is dispatched.
2. Returns & Refunds
Q: What is your return policy?
A: We want you to love your purchase. If you are not completely satisfied, you may return your item within 30 days of the delivery date. Items must be in their original, unused condition and in the original packaging. We are proud to state that we charge No Restocking Fees.
Q: Who is responsible for return shipping costs?
A: This depends on the reason for the return:
* Quality Issues/Damaged Items: If the product is defective or damaged upon arrival, artisanwooddecor.com will cover all return shipping costs.
* Customer Remorse: If you simply changed your mind or the item doesn’t fit your space as expected, the customer is responsible for the return shipping fees.
Q: How do I start a return?
A: Important: Please do not send your purchase back to the sender’s address on the package. To initiate a return, you must first email [email protected] to obtain a Return Merchandise Authorization (RMA) code and the specific return warehouse address.
3. Products & Quality
Q: Will my item look exactly like the photo?
A: Because our products are Handcrafted Artisanal Woodwork, each piece is unique. Natural wood grains, knots, and slight variations in the weave of natural fibers are not flaws—they are the “fingerprints” of nature. While we strive for consistency, please expect minor variations in color or a 0.5–1.5 inch size tolerance compared to the studio photos.
Q: What if my item arrives damaged or defective?
A: Despite our careful packaging, the artisanal nature of wood and fiber can be delicate. If your item arrives damaged, please take clear photos of the damage and the packaging and contact us at [email protected] within 48 hours of receipt. We will prioritize a replacement or a full refund for you.
4. Orders & Payment
Q: Which payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover). Your transaction is processed through a secure SSL-encrypted gateway to ensure your financial data is 100% protected.
Q: Can I change or cancel my order after it’s placed?
A: To maintain our fast handling times, we begin processing orders almost immediately. You may request changes or cancellations within 12 hours of placement. Once an order has entered the shipping phase, we are unable to intercept it, and the standard return policy will apply.
5. Contact Information
If your question wasn’t answered above, our dedicated team in Ohio is ready to assist you.
SHOPPING BAG 0