1. Shipping & Delivery

Q: Where do you ship from and which regions do you cover?
A: Our primary operations and quality control hub are located in Meadville, PA. We exclusively ship within the United States (excluding external territories). To ensure the safe and documented arrival of your order, we do not ship to P.O. Boxes or APO/FPO addresses.

Q: How much does shipping cost?
A: We offer Free Shipping on orders of $80 or more. For orders under $80, a flat shipping fee of $9 applies for U.S. domestic deliveries.

Q: When will I receive my order?
A: Every order goes through a rigorous manual inspection. The total delivery time is split into two phases:
– Handling Time: 1–3 business days (Monday–Friday).
– Transit Time: 3–8 business days (Monday–Friday).
– Total Estimated Delivery: 4–11 business days. You will receive a tracking number via email as soon as your package is dispatched.

2. Returns & Refunds

Q: What is your return policy?
A: We want you to love your purchase. If you are not completely satisfied, you may return your item within 30 days of the delivery date. Items must be in their original, unused condition and in the original packaging. We are proud to state that we charge No Restocking Fees.

Q: Who is responsible for return shipping costs?
A: This depends on the reason for the return:
– Quality Issues/Damaged Items: If the product is defective or damaged upon arrival, artisanwooddecor.com will cover all return shipping costs.
– Customer Remorse: If you simply changed your mind or the item doesn’t fit your space as expected, the customer is responsible for the return shipping fees.

Q: How do I start a return?
A: Important: Please do not send your purchase back to the sender’s address on the package. To initiate a return, you must first email [email protected] to obtain a Return Merchandise Authorization (RMA) code and the specific return facility address. Any unauthorized return sent without an RMA code will be outright refused.

3. Products & Quality

Q: Will my item look exactly like the photo?
A: Because our products are unique, each piece may vary slightly. Natural wood grains, knots, and slight variations in the weave of natural fibers are not flaws — they are natural characteristics. While we strive for consistency, please expect minor variations in color or a 0.5–1.5 inch size tolerance compared to the product photos.

Q: What if my item arrives damaged or defective?
A: Despite our careful packaging, the nature of wood and fiber products can be delicate. If your item arrives damaged, please take clear photos of the damage and the packaging and contact us at [email protected]. While we encourage reporting within 48 hours to expedite your claim, your right to report defects is fully protected within our 30-day return window.

4. Orders & Payment

Q: Which payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover). Your transaction is processed through a secure SSL-encrypted gateway to ensure your financial data is 100% protected.

Q: Can I change or cancel my order after it’s placed?
A: To maintain our fast handling times, we begin processing orders almost immediately. You may request changes or cancellations within 12 hours of placement, provided the order has not yet been processed for shipment. Once an order is in the shipping phase, we are unable to intercept it, and the standard return policy will apply.

5. Contact Information

If your question wasn’t answered above, our dedicated team in Pennsylvania is ready to assist you.